I'm sorry about making an addition to the thousands of 'my calc doesn't connect to my computer halp' threads on the internet, but TI's customer service is markedly bad, and no solutions are generally given in those threads, as they all end up being 'oops, I fixed it', 'oh, I needed to install TI-Connect', or just 'So what have you tried so far?' with no answer and thread death.
I tried months ago to connect my TI-84+CSE to my computer, and months before that to connect my TI-84+SE to my computer, giving up each of those times.
Yesterday, I bought a TI-84+CE and immediately tried connecting it to my computer. I updated TI-Connect, took the cable from the box and plugged it into the computer, and plugged it into the calculator. To my delight, it began to charge. I then searched for the calculator in TI-Connect and the search failed.
I went into device manager and found nothing related to TI. It is connected by USB (naturally, because the I/O port is gone now), and the sum total of my USB entries in device manager is:
'Generic USB Hub
Generic USB Hub
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
USB Composite Device
USB Composite Device
USB Root Hub
USB Root Hub'
I have tried in all of my USB ports.
I uninstalled and reinstalled TI-connect with no effect. There are no drivers to update in device manager because there is no visible device.
I have never found an online thread where the computer doesn't recognise the device whatsoever. It always ends in 'Oh, yeah, I found [something with the name Texas Instruments in it] in device manager and updated that. Works now' or just no answers and thread death.
tl;dr
I've tried every USB port. This is a brand new calculator and cord. The connection is probably solid because it's charging. It is not visible in device manager. It is not visible in TI-Connect. It is not visible in any other connection software I have tried.
Information about computer and calculator half of which is probably not important but I don't want to waste people's time asking and answering:
Running Windows 8.1 on a laptop.
As I said, a TI-84+CE
Calculator running OS 5.0.1.0012.
--
Any help would be appreciated. I tried to answer every possible question, but naturally I missed some.
I tried months ago to connect my TI-84+CSE to my computer, and months before that to connect my TI-84+SE to my computer, giving up each of those times.
Yesterday, I bought a TI-84+CE and immediately tried connecting it to my computer. I updated TI-Connect, took the cable from the box and plugged it into the computer, and plugged it into the calculator. To my delight, it began to charge. I then searched for the calculator in TI-Connect and the search failed.
I went into device manager and found nothing related to TI. It is connected by USB (naturally, because the I/O port is gone now), and the sum total of my USB entries in device manager is:
'Generic USB Hub
Generic USB Hub
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E2D
Intel(R) 7 Series/C216 Chipset Family USB Enhanced Host Controller - 1E26
USB Composite Device
USB Composite Device
USB Root Hub
USB Root Hub'
I have tried in all of my USB ports.
I uninstalled and reinstalled TI-connect with no effect. There are no drivers to update in device manager because there is no visible device.
I have never found an online thread where the computer doesn't recognise the device whatsoever. It always ends in 'Oh, yeah, I found [something with the name Texas Instruments in it] in device manager and updated that. Works now' or just no answers and thread death.
tl;dr
I've tried every USB port. This is a brand new calculator and cord. The connection is probably solid because it's charging. It is not visible in device manager. It is not visible in TI-Connect. It is not visible in any other connection software I have tried.
Information about computer and calculator half of which is probably not important but I don't want to waste people's time asking and answering:
Running Windows 8.1 on a laptop.
As I said, a TI-84+CE
Calculator running OS 5.0.1.0012.
--
Any help would be appreciated. I tried to answer every possible question, but naturally I missed some.