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General Open Topic
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JoeYoung
Advanced Member
Joined: 15 Nov 2008
Posts: 316
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 Posted: 28 May 2009 01:01:35 pm Post subject: |
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Recently, I picked up Team Fortress 2 and Garry's mod from the online store. These games were unable to run on my computer, I seemed to have a particularly slow connection speed.
I decided to attempt to get a refund for my games, and posted a question on their help center. I revised it, 15 minutes later, saying it was no longer necessary because I just discovered the agreement which I "agreed" to offering no refund from the online store.
I had only payed 20 dollars, so what the  , right? Maybe one day I'll be able to play them, and I can access them any time. 2 days later, however, I received this email:
Quote: Hello,
A staff member has replied to your question:
Hello Joe,
Thank you for contacting Steam Support.
If you cannot play these two games because of problems with slow internet speed, we can offer you an exchange for another game of equal or greter value.
Please complete a new purchase of a game of equal or greater value to your Steam account and reply to this ticket once the purchase has been completed.
Upon confirming your purchase on the account, I will cancel and refund your order for the original purchase.
Please make sure to do your research and find a title that will be easy on your internet connection.
Anytime you wish you can view your question online:
https://support.steampowered.com/view.php?t...=2525-QWZB-0039
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
This message was sent by the Steam Support helpdesk.
Have a question we can help you with? Visit our knowledgebase for a list of questions and answers:
https://support.steampowered.com/kb.php
Alternatively, ask our staff a question:
https://support.steampowered.com/newticket.php
Steam Support :: https://support.steampowered.com
This, for some reason, set off all kinds of warning bells. Could I trust this? Are they trying to rip me off? It doesn't really matter, I suppose, since I won't take advantage of it. But I was curious, what do you guys think? Feel free to check the original question at that hyperlink if you must.
EDIT: edited out the F-Bomb, not 100% sure it's allowed here.
Last edited by Guest on 28 May 2009 01:04:09 pm; edited 1 time in total |
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Graphmastur
Advanced Member
Joined: 25 Mar 2009
Posts: 360
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| Posted: 28 May 2009 01:34:22 pm Post subject: |
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| Can we see the agreement. |
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JoeYoung
Advanced Member
Joined: 15 Nov 2008
Posts: 316
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Graphmastur
Advanced Member
Joined: 25 Mar 2009
Posts: 360
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| Posted: 28 May 2009 02:15:14 pm Post subject: |
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| I wouldn't trust it, because it is licensed to you not sold. You would most likely would have a problem if they where ripping you off, by making you purchase more software. However, if you would like to give the software back, it would most likely go under the category of being licensed to you, but not installed. You are basically being charged for the right to use the software, you didn't buy the software. So, unfortunately, you might bring up that you have not used or installed the software. If you can keep a digital copy of the website, and they made this promise, then they would have to keep up with their side of the bargain. Unless, of course, that isn't the people who run the site or program. |
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